Shipping info
Please allow up to **3-5 business days for your order to be processed (order printed, items pulled and packaged to be shipped). You will receive a tracking notification by email once your item has been shipped. All orders are shipped USPS Priority Mail. Once an item is shipped we do not have any more information than you do. If there is a problem with your shipment, please contact your local post office and give them your tracking number.
International Orders
International orders are shipped via USPS First Class International or USPS Priority Mail International. Shipping rates are calculated by destination/weight of package. Packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.*We no longer ship to the UK due to the Brexit VAT system changes.
Returns / Exhanges
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. To be eligible for a return, the customer must make arrangements with us before sending any items back.Please contact us at customerservice@witchcitywicks.com
Online purchases cannot be returned to the shop.
