5/25/20: Operating During Coronavirus
We are still processing online orders during this time. Please allow for longer processing / shipping times and infrequent tracking updates due to internal employee coverage and changes with USPS during the Coronavirus pandemic.
Domestic orders: At this time our processing times are running 7-10 business days (10 business days is two weeks on the calendar).
International orders: There are significant delays on international orders due to limited courier flights and freight. Many countries have changed their vetting process and are now enforcing a holding period for items coming from other places. This is causing severe delays on deliveries to other countries.
We ask for a little extra patience while we work through unusually high order volume. Shipping + tracking emails are sent when orders are ready to leave the building.
Orders are packed by 1-2 employees with washed hands, from our closed studio. USPS is taking precautions to minimize contact during shipping, but packages still change hands a few times before they reach you. If you are worried about germs, please let your package sit for a few days before touching it. Wash your hands, don't touch your face, stay safe, and when you're ready enjoy your new goodies!
InventoryItems listed on our website are what we currently have in stock. Many of our suppliers are running out of supplies that we would normally be able to order. We can only offer what we have on hand. If you don't see it on the website, then we don't currently have it. We are focused on keeping currently offered items in stock, with no plans to add anything new to our collections.
If something is out of stock with TBD for the restock date, it means we need to take extra time restock it without a definitive timeline. Since we don't have our normal work crew to operate in our studio, there's no one to make product while we focus our efforts on shipping. Again, thank you for your patience.
Many thanks from all of us
We want to thank you all for supporting our small business. Whether you've made a purchase, shared our posts, or told friends about us, it all helps tremendously and ensures that we'll make it through the other side of these crazy times. We are incredibly grateful and we hope that our products comfort you throughout so much uncertainty.