Shipping Information January 2021
Due to the ongoing pandemic, we are noticing shipping delays with all carriers, as they are experiencing an unprecedented volume of packages moving through their systems. In some cases, there may be a delay from when you receive tracking information and when the package is picked up by a shipping carrier from one of our fulfillment locations. If you receive tracking information, trust that your package is on the way!
We currently offer international shipping to Canada only. Orders are shipped via USPS First Class and Priority Mail. Shipping rates are calculated by destination/weight of package. We hope to resume shipping to additional countries soon!
Frequently Asked Questions
When will my order ship?
Your order will ship within 3-5 business days. You will receive a tracking email once your order ships. Please allow a few days for the tracking information to update.
How long will shipping take?
At this time, we are unable to predict or guarantee transit time. Normally, packages arrive in within 5 business days, but all carriers are experiencing delays related to the coronavirus pandemic. We are seeing delays of up to 3 or 4 weeks.
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer for USPS to scan packages at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. Once your order leaves the building, Witch City Wicks does not have any additional information other than what is already provided via the tracking information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to firstname.lastname@example.org for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
My order says it was delivered but I didn't receive it. What now?
Every now and then tracking information shows that an order has been scanned as delivered but the package isn't physically there. Many times the item will show up within 24-48 hours of being scanned as delivered.
If this happens to you please reach out directly to the carrier with your tracking information.