Halloween order info and FAQs

Witch City Wicks is extremely excited to make our Halloween collection available for the 2021 season.

We are a small candle company based out of Salem, MA and Halloween is kinda our thing. This collection is our favorite to produce and we spend many months planning and creating to make it special for all Halloween lovers out there!

The Halloween collection launches Friday, September 3rd at 8PM EST. We will have weekly restocks on items until we sell out of products for the season.

If you're new to us and how this works, here's some things you should know (PLEASE READ):

 •  Inventory is limited and we release a limited quantity every week to keep things manageable for our shipping team.
•  Restocks will happen every Friday at varying times.
•  We are a VERY small team packing up your orders. It takes a great amount of care and effort to pack each box carefully to minimize breakage. The higher amount of orders means it takes that much more time for us to pack everything carefully.

•  During this time we experience higher than normal order volume. It can take us up to 7-9 business days (Monday-Friday) to process orders. We work as quickly as we can, so PLEASE be patient! We promise it'll be worth the wait.

•  If you place multiple orders, we CANNOT combine them into one shipment, so please make sure your order is complete before you submit. If you place additional orders, we have to treat them as separate.
•  Our brick and mortar shop is *separate* from our studio and will NOT have any information about online orders. If you have questions, please don't call the store, email us at witchcitywicks@gmail.com

Many thanks in advance for your excitement! As a small business, we truly appreciate your support.

Liz and the Witch City Wicks crew