We accept Shopify Payments and PayPal. Shopify Payments is integrated with our store and able to accept all major credit cards. Your item will not ship until your payment has cleared.
Please make sure your order is complete and correct before finalizing it. If you submit your order and need to change an item in that order, it is our policy to cancel the original transaction so that you can repurchase to make the correction.
Our brick and mortar shop is *separate* from our studio and will NOT have any information about online orders. If you have questions, please email us at firstname.lastname@example.org
Our processing times before shipping can take up to 3-5 business days. All orders ship the United States Postal Service. You will receive a tracking notification once your item has been shipped. Domestic orders over 13 oz ship USPS Priority Mail. Orders under 13 oz ship First Class Mail and will take slightly longer.
**During high volume sales months (pre-Halloween and Christmas) we do our best to ship within our normal window, but it's possible the schedule could slip to 5-7 business days to process orders before shipping.
International orders can take up to 2-3 weeks from shipping date. **Please note: international customers are responsible for any customs fees and/or tariffs depending on your country.
If items in your order have been damaged during shipping please send us a photo of the broken items so that we can file and insurance claim with mail service. With photographic proof we'll replace or refund the cost of the item.
Refunds and ExchangesDue to the nature of our products, used candles cannot be returned or refunded.
To be eligible for a return, the customer must make arrangements with us before sending any items back. An item must be unused and in the same condition that it was received, in the original packaging. Customers are responsible for paying for shipping costs for returning any item. All shipping costs are non-refundable, refunds will be given for the item cost only.
Perfume roll-ons, room sprays and any body products are FINAL SALE. We do not accept returns or exchanges on these items.
LOST, STOLEN or DELAYED ORDERS
Once an item is shipped we do not have any more information than you do. If there is a problem with your shipment, please contact your local post office and give them your tracking number.
Witch City Wicks is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by USPS. If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.