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Shipping & Exchanges

Shipping

Our Salem studio is open Monday-Friday, and is closed Saturday + Sunday. The studio is not a part of our Salem retail shop, so if you have questions about your order please email us: witchcitywicks@gmail.com.

Processing time: Please allow up to **3-5 business days for your order to be processed (order printed, items pulled and packaged to be shipped). You will receive a tracking notification by email once your item has been shipped. 

**During high volume sales months (pre-Halloween and Christmas) we do our best to ship within our normal window, but it's possible the schedule could slip to 5-7 business days to process orders before shipping.

Shipping time: Once picked up and scanned in by our carrier, United States Postal Service, domestic orders shipped within the contiguous U.S. may take 3-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.

International Orders: International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 1-3 weeks to arrive. Please note - international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.

2020 STUDIO HOLIDAY CLOSURES

We will not process or ship orders on the following dates:

  • Martin Luther King Day - January 20
  • President's Day - Monday, February 17
  • Memorial Day - Monday, May 25
  • Independence Day [Observed] - Friday, July 3
  • Labor Day - Monday, September 7
  • Thanksgiving - Thursday, November 26 + Friday, November 27
  • Christmas - Thursday, December 24 + Friday, December 25
  • New Year's Day - Friday, January 1

Refunds and Exchanges

Due to the nature of our products, used candles cannot be returned or refunded.

Exchanges: Exchanges and returns must be made within 30 days of delivery and require proof of purchase (e.g. your P.F. order number and order confirmation email). To be eligible for a return, the customer must make arrangements with us before sending any items back.

Refunds: Customers are responsible for paying for shipping costs for returning any item. All shipping costs are non-refundable, refunds will be given for the item cost only. As a small business, we aren’t currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge.

Non-returnable items: Perfume roll-ons, room sprays, any body products and clearance items are FINAL SALE. We do not accept returns or exchanges on these items.