Bulk and Custom Orders policy

Witch City Wicks LLC Bulk / Custom Order Terms + Conditions

  1. A 50% non-refundable deposit is due upon receipt to put an order into production. The remaining balance must be paid via invoice at least 24 hours prior to shipping date. We do not accept net terms on bulk/custom orders. Payment for bulk/custom orders will be completed through invoicing only.
  2. We are happy to provide bulk order discounts (100 unit minimum):
  • 100 to 250 units: 10% discount
  • 251-500 units: 20% discount
  • Over 500: TBD
  1. Merchandise ordered as a bulk/custom order is not authorized for resale.
  2. Due to the nature of custom and bulk orders, they are not eligible for returns or refunds as they are not part of our regular stock. Once an order has been put into production, it cannot be canceled.
  3. The client understands that this is a bulk/custom order. In the event that the contract is canceled or changed for any reason, Witch City Wicks LLC reserves the right to withhold any payments made to cover the cost of the supplies that were specifically ordered to complete custom/bulk order. If you have specific customizations or special requests for your bulk order, please communicate them clearly when placing the order. While we strive to accommodate these requests, they may be subject to additional charges or feasibility.
  4. Once a bulk order is confirmed and payment is processed, cancellations may not be accepted. Returns and exchanges are not accepted.
  5. Bulk orders may require longer processing and delivery times due to the larger quantities involved. Delivery costs will be calculated based on the shipping address, order weight, and shipping method chosen. Any additional fees, such as customs duties or taxes, will be the responsibility of the customer.
  6. Witch City Wicks LLC will not be responsible for any damage to items that may occur during transit once the items are shipped. We will package all contents with the utmost care. Any damages that occur during shipping must be brought up with the carrier company for compensation. 
  7. We reserve the right to modify or update this Bulk Ordering Policy at any time. Changes will be posted on our website, and your continued use of our bulk ordering service after such changes signifies your acceptance of the updated policy.
  8. By placing a bulk order with us, you acknowledge that you have read and understood the terms outlined in this Bulk/Custom Order Policy and agree to adhere to them. We appreciate your business and look forward to serving your bulk ordering needs.