Lost, stolen or delayed orders
Once an item is shipped we do not have any more information than you do. If there is a problem with your shipment, please contact your local post office and give them your tracking number.
Witch City Wicks is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by USPS.
If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint directly with USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
If your order says "Delivered" but package isn't there
This happens frequently. We have access to the same tracking info that you do and we strongly advise that you contact your local neighborhood post office or USPS customer service rather than emailing us. Your local branch typically has knowledge of the status of your order and most of the time this problem can be solved quickly by them.